Refund policy

Hassle-Free Returns within 30 Days

At Luxyecs, we aim to ensure complete satisfaction with every purchase. If you are not entirely happy with your product, you may return it within 30 days from the delivery date for a full refund. Our return process is straightforward and transparent, designed to make returns as smooth as possible.

Quality Guarantee

Luxyecs is committed to quality. If you receive an item with a manufacturing defect or if it arrives damaged due to shipping, please contact us within 24-48 hours of receiving the order. We will promptly assist in resolving any concerns.

Quick Refund Processing

Upon receipt and inspection of your returned item, Luxyecs will process your refund within 5 business days. We strive to make this process efficient so that your refund experience is as seamless as possible.

No Restocking Fees

Our return policy is designed with simplicity in mind—no restocking fees apply on returns, so you can return with peace of mind.

Order Adjustments and Cancellations

We understand that circumstances may change. If you need to modify or cancel your order, please contact us within 24 hours of purchase. We will accommodate changes as long as your order has not yet been processed for shipment.

Returns for Damaged or Defective Goods

Should your item arrive damaged or defective, notify us within 48 hours, including photos of the issue. After approval, we will arrange for a replacement or issue a full refund, depending on your preference.

Returns for Non-Damaged Goods

If you decide not to keep your item, you may return it within 30 days, provided it is unused, in its original condition, and with all tags attached. Original packaging should be intact.

Return Instructions

1. Notify Us: Start by contacting our customer support at info@luxyecs.com with your order number and reason for return.
2. Authorization: Following review, we’ll provide return instructions and, if applicable, a prepaid shipping label for qualifying returns.
3. Packaging: Securely repack your item in its original packaging. Be sure to include the return authorization form and any required documents.
4. Shipping: Print and attach the return label provided by our team.

Returns Transparency

To ensure complete transparency before purchase, we clearly communicate that all returns must be sent to our designated warehouse in China. The exact address will be sent whenever you contact our support email: info@luxyecs.com

Return Shipping Costs

Customers are responsible for shipping costs unless the product is defective or damaged. In such cases, Luxyecs will provide a replacement and cover  replacement shipping costs to ensure a smooth and worry-free experience.

Buyer’s Remorse / Change of Mind

Please note that we do not accept returns or refunds for buyer’s remorse or change of mind. All items should be carefully checked before purchase, including sizes, colours, and product details. However, you are still welcome to return the item within 30 days of delivery or a replacement. Please note that return shipping costs are the customer’s responsibility, as we do not provide prepaid return labels.

Customer Support

Our support team is available to assist with any questions or concerns related to returns or exchanges. Reach out to us at:

Contact Information

Email: info@luxyecs.com
Phone: +447577004287

Hours: Monday - Friday, 09:00 - 17:00 (GMT+00:00)

Your satisfaction is important to us, and Luxyecs is committed to providing a positive shopping experience every step of the way.